Council’s Southern Highlands Visitor Information Centre scoops top awards in Canberra
Wingecarribee Shire Council’s Visitor Information Centre located on Main Street in Mittagong has walked away with three major awards from the recent 2011 Canberra and Capital Region Tourism Awards.
Held at the National Gallery on Friday 25 November, the Tourism Southern Highland team walked away with the top honours in two categories with a commendation in a third.
- Visitor Information and Services
- Visitor Experience Award
- Tourism Marketing – My Southern Highlands Project (commendation)
Tourism Southern Highlands Executive Manager Steve Rosa said the awards represented both customer and peer recognition of a great team effort.
“These awards would not have been possible were it not for the fantastic staff we have on board at the Tourism Information Centre in Mittagong and the support we receive from senior management.
“Taking home any prize at the Regional Tourism Awards is a huge honour, but of the three, the Visitor Experience Award is probably the most rewarding,” he said.
The Visitor Experience Award is determined by random secret shoppers who assess the service of staff over a period of several months.
“This award in particular highlights the great work all the customer service team members are delivering seven days a week at our local Visitor Information Centre,” Mr Rosa said.
“I couldn’t be prouder.”
As winners of the regional Visitor Information and Services Award, the Southern Highlands Visitor Information Centre will automatically be entered in the National Awards against other major regional Visitor Information Centres finalists including Port Macquarie, Bendigo, Yorke Peninsular, Swan Valley, Darwin and Ipswich.
The National Awards will be held in March 2012 and will again be determined by a panel of tourism judges who will evaluate all state Award winners submissions whilst undertaking secret shopper surveys over the next three months.