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Council refocus to better meet customer needs

July 14, 2015Posted in: Other

Wingecarribee Shire Council General Manager Ann Prendergast has announced a proposal to overhaul how Council delivers its ‘front-line’ customer services from its Moss Vale-based Civic Centre. Under the proposed change, Council would implement a new staffing model that would ensure customers receive greater face-to-face time with staff, while also reducing ‘on-hold’ waiting times in the...