Wingecarribee Shire Council updates Staff Customer Experience and Charter Standards

February 29, 2024Posted in: Community

After a tumultuous few years for Wingecarribee Shire Council, a new commitment has been made to lift the game for the community experience when customers are engaging with Council. Revised Customer Experience Charter and Standards protocols have been adopted, following the Council Meeting held on 21 February 2024, to foster greater accountability. The standards and...

Council refocus to better meet customer needs

July 14, 2015Posted in: Other

Wingecarribee Shire Council General Manager Ann Prendergast has announced a proposal to overhaul how Council delivers its ‘front-line’ customer services from its Moss Vale-based Civic Centre. Under the proposed change, Council would implement a new staffing model that would ensure customers receive greater face-to-face time with staff, while also reducing ‘on-hold’ waiting times in the...