Print contractor apologises for error in water accounts

6 January, 2014

Wingecarribee Shire Council’s printing contractor will issue a letter to all property owners who received a water account in the last few days to apologise for an error they made and to issue the correct account.

In their covering letter, the company refers to the water account due for payment on 3 February 2014, saying “Lane Printing would like to advise that the previously issued account was incorrect due to an error we made.

“The correct account has been reissued and is enclosed. Please note that because of our error, Wingecarribee Shire Council has agreed to extend the due date, with payments now due on 10 February 2014.

“Lane Printing would like to reiterate that this was our own internal error and not an error of council. Lane Printing would also like to apologise for any inconvenience caused.”

Wingecarribee Shire Council’s Acting Deputy General Manager Corporate & Strategy, Barry Paull said that he was aware that the incorrect account had caused a great deal of concern for some residents and had requested that the company re-issue the accounts as soon as possible.

“Whilst the error by Council’s contractor is unfortunate, it was outside council’s control, the contractor and council staff have worked together to have the revised accounts issued promptly, with the revised accounts expected to be posted tomorrow” said Mr. Paull.

If you have any questions regarding your water account please call Wingecarribee Shire Council on 02 4868 0888.