Customers encouraged to connect online during Civic Centre construction

28 August, 2020

As construction activities escalate at Wingecarribee Shire Council’s Moss Vale Civic Centre, management is encouraging customers to phone or use online options before visiting the building in person.

Council’s Deputy General Manager Corporate, Strategy and Development Services Mark Pepping said refurbishment and rectification works to address several structural issues to the 50-year old building had now progressed to the front of the Civic Centre including the public foyer.

“This means the public entry area, including the temporarily relocated Customer Service area, is now an active construction site,” he said.

“While staff are still on hand to greet a limited number of guests they should also be aware that they’ll also be met with temporary hoarding, additional noise and possible disruption.

“Given all the construction activity in the area it’s not the most welcoming of venues at present.”

Mr Pepping said that the construction activities placed further constraints on the Customer Service area that was already impacted due to COVID-19 distancing restrictions.

“Because of these combined disruptions to our usual amenities, where possible, our preference would be that customers temporarily limit their trips to the Civic Centre and only visit if necessary,” he said.

Mr Pepping suggested customers instead use Council’s online or telephone services.

“Customers can still contact us via the website, email or phone 24 hours a day,” he added.  “Rates notices and other payments can also be made online or in person at Australia Post branches.”

To contact Council visit, email at or phone 4868 0888.

“We apologise for the temporary inconvenience these works may cause,” Mr Pepping added.  “We’d like to also thank our regular visitors for the patience and understanding they’ve shown whilst these refurbishments take shape.”

Construction activities to Council’s Customer Service area are expected to continue for the remainder of the year.