Council to undertake Customer Satisfaction Survey

24 June, 2015Posted in: Community
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Wingecarribee Shire Council will undertake a Customer Satisfaction Survey in a bid to obtain feedback on a range of Council services and facilities.

The survey will also seek feedback on progress in implementing Wingecarribee 2031+, Council’s long-term community plan for the Southern Highlands.

The telephone survey will be conducted by Micromex Research on behalf of Council between 24 June and 1 July.  Approximately 400 residents will be randomly selected to take part in the survey.

“Council is always looking at ways to improve its services and review the way it conducts its operations,” said Wingecarribee Shire Council General Manager, Ann Prendergast.

“This Customer Satisfaction Survey is one tool Council uses to track our progress and review opportunities for future improvement,” she said.

Information gathered from the survey will be reported back to councillors and used to guide development of Council’s 2013-17 Delivery Program and the 2016-17 Operational Plan.

“The survey also enables customers to have their say on the Shire’s services and facilities as well as their interactions with staff and Councillors.”

“We ask customers who are contacted to be frank and open as ultimately the information we receive will be used to help inform the organisation’s future resourcing priorities and programs,” Ms Prendergast added.

Results from the survey will be benchmarked against results obtained from the 2012 Customer Satisfaction Survey.