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Council rolls out new phone system

29 August, 2019Posted in: Other
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Computer code on screen

Wingecarribee Shire Council will be switching over to a new phone system on Friday 30 August 2019.

Chief Information Officer John Crawford explained that Council is migrating to a new phone system to better support our customers and meet their needs.

“We’re upgrading to a cloud-based Voice over Internet Protocol (VoIP) system which will improve communication between employees and customers.”

“Council recognises that our community has a growing expectation that we use modern business processes and up-to-date technologies,” said Mr Crawford.

“Our aim is to deliver a better customer experience through greater reliability, availability and mobility.”

The roll out of the new phone system follows a recent upgrade of Council’s internal Contact Centre.

“Our Contact Centre is generally the first point of contact for our customers,” said Mr Crawford.  “One of the key features of the new system is its ability to handle increased phone traffic without affecting overall performance or efficiency.”

During the changeover all efforts will be made to minimise disruption however, minor delays may be initially experienced.

Council thanks residents in advance for the cooperation.

Wingecarribee Shire Council can be contacted for general enquiries in person at 68 Elizabeth Street in Moss Vale or via phone to 4868 0888 between 8.30am and 4.30pm, Monday to Friday.

Non-urgent matters can be emailed to mail@wsc.nsw.gov.au, reported online at www.wsc.nsw.gov.au/contact or via the free app Snap, Send, Solve available on both iPhone and Android devices.

Urgent requests or potential hazards should be reported by phone to 4868 0888 (24/7).