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Council calls for survey respondents to help improve communication

1 June, 2012Posted in: Community
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Wingecarribee Shire Council is calling on residents of the Shire to take part in a communication survey to help improve its customer service.

“Council is looking at ways to improve how we communicate and engage with our residents,” said Wingecarribee Community Engagement Coordinator, Charmaine Cooper. “This survey is a way in which our residents can provide us with feedback and suggestions.”

The idea behind the community survey came as a direct result of Council’s Community Strategic Plan: Wingecarribee 2031+, which indicated a need for Council to take a more proactive approach to consulting and engaging with residents.

“Gone are the days when placing an advertisement in the newspaper was deemed as ‘consulting’ with the community. Most staff would now rather hear their ideas first hand and have them involved in the decisions.

“We also want to learn how residents would like to hear about Council projects and initiatives,” Mrs Cooper added.

“Is it via the newspaper and radio or perhaps emails and online notifications?”

To complete Council’s communication survey visit www.surveymonkey.com/s/WSCcomms or collect a copy from local libraries or the Civic Centre in Moss Vale. The deadline for responses is 18 June 2012.

Survey responses will be used to influence the way Council informs and involves the community.

The communication survey comes on top of other recent Council communication initiatives such as the introduction of regular Information Kiosks.

“Each month the Information Kiosks visit a different town or village allowing residents the opportunity to talk about local issues affecting them without having to make the trip to our Civic Centre.”

So far this year Council has already visited the villages of Wingello, Colo Vale, Avoca and Exeter. Further Information Kiosks are planned for Berrima (20 June 2012), Yerrinbool, Glenquarry, Kangaloon, Robertson and the Wombeyan Caves/High Range areas later in the year.

Other communication tools implemented include the introduction of a dedicated online consultation website.

To find out more about Council projects and proposals keep an eye on the advertising page in the Wednesday edition of Southern Highland News, view the What’s On Exhibition page of www.wsc.nsw.gov.au or register your contact details on www.yoursaywingecarribee.com.au for email notifications.

For further information contact Charmaine Cooper, Community Engagement Coordinator on 4868 0861 or email charmaine.cooper@wsc.nsw.gov.au