Wingecarribee Shire Council is reminding residents that they can contact and report issues directly with their smart phones using apps such as Snap, Send, Solve.
Council’s Manager Customer and Information Services Andy Carnahan explained the benefits of the service.
“Snap Send Solve is a clever app that lets residents report faults and issues to Council and provide us with feedback directly via their smartphones,” he said.
“The app allows customers to quickly capture and report common Council issues such as litter, damaged roads or footpaths, street cleaning and graffiti, and also provide a general request or feedback,” Mr Carnahan said. “Especially useful is the option to include a photograph, which helps Council staff to locate and identify the issue.”
Snap Send Solve determines the customer’s location using the built in GPS of the smartphones and sends details of the issue to the relevant council authority based on the location where the fault is recorded.
“Reports are received by Council via email and then registered into our Customer Request Management system to be followed up by staff,” Mr Carnahan said.
The reports provided by Snap Send Solve are being used by many councils across the country. The service is provided at no cost to Council or to users of the service.
Snap Send Solve can be downloaded for free for both iPhone and Android devices from their respective App stores.
“This app is a great way for our residents to report a problem and another way in which Wingecarribee Shire Council is connecting with our customers.”