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Council to undertake Customer Satisfaction Survey

10 July, 2012Posted in: Community
 

Wingecarribee Shire Council will undertake a Customer Satisfaction Survey in a bid to obtain feedback on a range of Council services and facilities.

The survey will also seek feedback on progress on the implementation of Wingecarribee 2031+, Council’s long-term community plan for the Southern Highlands.

The telephone survey will be conducted by Micromex Research on behalf of Council between 25 and 27 July. Approximately 400 residents will be randomly selected.

“Council is always looking at ways to improve its customer service and review the way it conducts its operations,” said Wingecarribee Shire Council General Manager Jason Gordon.

“This Customer Satisfaction Survey is one tool Council uses to track our progress and review opportunities for future improvement,” he said.

Information gathered from the survey will be reported back to councillors and used to guide development of Council’s 2013-17 Delivery Program and the 2013-14 Operational Plan.

Results from the survey will be benchmarked against results obtained from the 2010 Customer Satisfaction Survey.